How to request deletion
To delete your Costara account and all personal data associated with it, email privacy@costara-app.com from the address associated with your account and include the subject line “Data deletion request.”
- Send the request from the email address you use to sign in to Costara, so we can match it to your account.
- We may ask you to verify your identity before we process the request.
- We permanently delete your account and business data and confirm by email when it is done.
Deletion permanently removes your account and your business data (materials, products, receipts, and uploads). This action cannot be undone.
What gets deleted
- Your account profile and authentication record.
- Your materials, products, recipes, and pricing data.
- Uploaded receipts and the data extracted from them.
What we may retain
We may keep a limited amount of information where the law requires it — for example, invoices and payment records needed for tax and accounting, and minimal records needed to prevent fraud or abuse. Retained records are kept only as long as required and are then deleted. Payment card details are held by our payment processor (Stripe), not by Costara.
Timing
We complete verified deletion requests within 30 days. Backups containing your data are purged on our routine backup-rotation schedule, normally within 30 days.
Questions
Need help with a deletion request? Email privacy@costara-app.com.