How to request deletion

To delete your Costara account and all personal data associated with it, submit a deletion request using the email address associated with your account and select Data deletion as the topic.

Use the email address you sign in to Costara with, so we can match it to your account.
We may ask you to verify your identity before we process the request.
We permanently delete your account and business data and confirm by email when it is done.

Deletion permanently removes your account and your business data (materials, products, receipts, and uploads). This action cannot be undone.

What gets deleted

Your account profile and authentication record.
Your materials, products, recipes, and pricing data.
Uploaded receipts and the data extracted from them.

What we may retain

We may keep a limited amount of information where the law requires it — for example, invoices and payment records needed for tax and accounting, and minimal records needed to prevent fraud or abuse. Retained records are kept only as long as required and are then deleted. Payment card details are held by our payment processor (Stripe), not by Costara.

Timing

We complete verified deletion requests within 30 days. Backups containing your data are purged on our routine backup-rotation schedule, normally within 30 days.

Questions

Need help with a deletion request? Contact us.